Luke Capizano

Summary

I am a software creative over twenty years of experience delivering digital solutions. With a wide variety of technical skills, I am able to design and build both the software application and the infrastructure required to launch a modern and reliable product. I enjoy designing and building software applications that solve problems for people; particularly in areas that require vision, creativity, and attention to excellence.

Industry Knowledge

Interpersonal Skills

Development Skills

Career

July 2021 - Present

Engineering Manager

Soundstripe (Nashville, TN)
Feb 2021 - July 2021

Software Engineering Manager

TechnologyAdvice (Nashville, TN)

Duties

  • Responsible for the hiring, training, and supervision of 7 software engineers and web developers.
  • Managed team projects, deliverables, and documentation of new software systems.
  • Communicated progress, goals, and issues to executive management.
Jun 2017 - Feb 2021

Manager of New Product Development

CrossCheck, Inc. (Petaluma, CA)

Duties

  • Responsible for the hiring, training, and supervision of 5 staff members of varying skill levels, including software developers and analysts in both local and remote positions.
  • Managed team projects, deliverables, and documentation of new software systems.
  • Communicated progress, goals, and issues to executive management.
  • Supported and maintained all applications and software systems in use by CrossCheck merchants, customers, and the general public.
  • Designed, developed, and deployed new products, services, and applications used by merchants, customers, corporate users and the general public.
  • Sourced, hired, and worked with contractors, vendors, and other third-parties towards various CrossCheck goals.

Highlights

  • Created the New Product Development division of the Programming Department.
  • Trained developers on how to use version control using Mercurial for all software written outside of IBM AS400.
  • Designed and lead the development of CrossCheck Focus; a client / server application for processing check-based payments for a customer base of about ten thousand merchants across the country.
Apr 2013 - Jun 2017

Software Developer

CrossCheck, Inc. (Petaluma, CA)

Duties

  • Developed and supported custom software of all kinds, including web applications, web services, command line utilities, desktop applications, scheduled jobs, scheduled and ad-hoc reports, and other applications as needed.
  • Provided support and enhancements for existing custom software applications.
  • Designed and developed custom web applications and web services for specific merchant environments.

Highlights

  • Introduced Jira for tracking software projects to the Programming Department, and trained developers on its use.
  • Introduced automated testing concepts using tools such as JUnit and Postman to increase the stability and reliability of our applications.
  • Awarded Employee of the Month in Dec 2016.
  • Launched CheckCollectPlus; a web portal for clients to view their portfolio of accounts held with CrossCheck's subsidiary, Optio Solutions, LLC.
Jun 2012 - Apr 2013

Software Developer

Brayton Purcell, LLP (Novato, CA)

Duties

  • Developed and supported a custom web application for managing claims with third-party trust fund networks.
Jan 2010 - Apr 2012

IT Supervisor

Institute of Reading Development (Novato, CA)

Duties

  • Responsible for the instruction and direction of help desk and other support staff.
  • Responsible for all aspects of the organization's information technology, from network devices and telecommunications equipment to servers and databases.
  • Maintained documentation, network diagrams, software licenses, and contracts with vendors relating to all aspects of information technology.

Highlights

  • Redesigned the corporate network, which removed constant network errors and greatly improved network performance and stability for users at the corporate office, satellite office, and remote workers across the country.
  • Created a ticket-tracking system for support technicians which prevented lost requests and issues from lingering without being escalated.
  • Designed a means for supporting remote call-center agents, increasing the existing limit from 30 to a near-limitless number. In doing so, I improved call quality by eliminating noisy connections and dropped calls, reduced the need for annual help-desk support for agents, reduced training time, and increased the call center’s ability to record inbound calls.
Dec 2008 - Jan 2010

Software Developer

Institute of Reading Development (Novato, CA)

Duties

  • Developed and supported custom software of all sorts, including web sites, web applications, web services, scheduled jobs, reports, and other applications as needed.
  • Developed marketing e-mails based on specifications from designers and management.

Highlights

  • Developed a mass mailing system to send marketing e-mails to tens of thousands of subscribers that was capable of providing statistics to executive management.
  • Developed infrastructure and workflows to support a staging environment for demonstrating new web development work before promoting changes to production.
May 2008 - Dec 2008

Network Administrator

Ritz Food Service (Santa Rosa, CA)

Duties

  • Responsible for all aspects of network infrastructure security, reliability, and maintenance.
  • Performed regular maintenance and support on all company-issued desktops, laptops and other computing devices.
  • Assist end users with various problems relating to information technology and network access.

Highlights

  • Increased network security and business continuity by installing a network firewall and restricting incoming and outgoing traffic.
Jan 2008 - May 2008

Helpdesk Administrator

Institute of Reading Development (Novato, CA)

Duties

  • Answered help desk calls and assisted end users with resolving their computing problems.
  • Assembled custom desktops from third-party components for use by various company staff.
Dec 1998 - May 2008

Software Developer, IT Consultant

Independent Consultant (San Mateo County, CA)

Duties

  • Designed and developed custom software solutions.
  • Solved problems related to custom software applications, and repaired malfunctioning systems.
  • Consulted in matters relating to all aspects of information technology.

Highlights

  • Designed and developed custom point-of-sales system that interfaced with a proprietary bar-code scanner, electronic payment system, and custom database that allowed the business owner to maintain store inventory, track purchases, and run reports.
  • Designed and developed a customized warehousing system that interfaced with a proprietary bar-code scanner that tracked deliveries entering and leaving the warehouse.
  • Designed and developed large-scale band website that included a custom content management system, interactive fan forums, photo gallery, and music player. Designed matching album cover and album artwork.
  • Designed and built small to moderately-sized tier 1 data-center comprised of nearly 30 racks and cabinets with hundreds of copper and fiber runs. The design included environmental control, electrical power, low-voltage cable routing, fire protection, and security.
1999 - 2001

Game Tester, Third Party QA

Sega of America (San Francisco, CA)
1998 - 1999

PC Technician, Web Developer

Friendly Software (San Carlos, CA)
1997 - 1998

Software Development Intern

Microtec (San Jose, CA)

Education

Fall 2007

City College of San Mateo

San Mateo, CA
  • Studied Computer Forensics with an emphasis in Software Development.
Apr 2007 - Dec 2007

NJATC Electrical Apprenticeship

San Mateo County, CA
  • Trained in sound and communications technology.
  • Specialized in low-voltage electrical installation of office networks, cellular towers, and audio/video networks.
Fall 1998 - Fall 1999

Foothill College

Los Altos Hills, CA
  • Studied Software Development using C++, Java, and Visual Basic.

Hobbies & Interests

2019 - Present

Musician

Solo Artist (Greater Bay Area, CA)

I write electronic music with a focus on the electric guitar, synthesizers, audio samples, and other virtual instraments.

1999 - 2006

Guitarist

Heavy Metal Bands (Greater Bay Area, CA)

I have played in a few heavy metal bands as an electric guitarist. In each band, I collaborated with bandmates in songwriting and used my technical skills to record our music using a variety of audio equipment.

1998 - Present

PC Tech

Family & Friends

I build custom personal computers for my family and friends for a variety of uses, from general computing and business use, to music production and computer gaming.